Linda McDowell, Working Bodies: Interactive Service Employment and Workplace Identities. Malden MA: Blackwell Publishers, 2009, 288 pp. $47.95 paper (978-1-4051-5978-4), $107.95 hardcover (978-1-4051-5977-7)
Working Bodies: Interactive Service Employment and Workplace Identities is testimony to both Linda McDowell’s own expertise as a researcher and theorist of work, and the tremendous output of quality scholarship on service sector employment over the past two decades. Between the covers of this beautifully crafted book is a thoughtful, innovative and thorough analysis of high-touch interactive service work that draws on numerous case studies and ethnographies, mostly from the United Kingdom, and on the author’s own original research. … Read more
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