Reena Patel, Working the Night Shift: Women in India’s Call Center Industry. Stanford: Stanford University Press, 2010, 208 pp. $US 21.95 paper (978-0-8047-6914-3), $US 60.00 hardcover (978-0-8047-6913-6)
It will be difficult for anyone who has not recently conducted research in India to appreciate the massive social changes which the outsourcing revolution has brought to that society. Reena Patel’s excellent ethnography, Working the Night Shift does, however, succeed in conveying to readers a sense of what is involved when new customer service industries originating in the West explode on the local scene. … Read more
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